PUBLICATIONS
April 11, 2025
Making your returns strategy a competitive advantage with Katherine Lehman, ReturnBear
How much are your product returns costing your business—and how much opportunity are you leaving on the table by treating returns as a cost center instead of a competitive advantage?
April 2 2025
Examining Fashion’s Sustainable Future
Historically, the fashion industry-and its retail counterparts-has been more inclined to listen to its customers then Congress when it comes to charting a course, according to global end-to-end returns management solution provider ReturnBear.
September 1 2023
Is Grocery Delivery Dead?
Does the end of the pandemic signal the end of grocery delivery? Katherine Lehman, director of digital marketing at Onfleet, explains why that channel is alive and well.
July 31, 2023
Understanding First-Mile vs. Middle-Mile vs. Last-Mile Delivery
In the vast and interconnected world of global commerce, the movement of goods from origin to destination is the lifeblood that fuels delivery operations. However, this logistical journey isn’t a singular, straightforward process but rather a series of three interconnected stages – from when an order is placed to the customer receiving their package and leaving a review. Each stage of the last-mile delivery process is crucial, carrying its own set of complexities and challenges.
July 10, 2023
Outsourced vs. In-House Delivery: Which is Best for Your Business?
E-commerce and online deliveries are at an all-time high, with sales increasing 20-fold since 2000, according to the EPA. Consumers embraced delivery for safety during the pandemic, and they’re finding that the convenience is keeping delivery just as popular today. With this demand, consumers are also paying attention to the environmental impacts of delivery on climate change.
June 1, 2023
Outsourced vs. In-House Delivery: Which is Best for Your Business?
In the era of pandemic-influenced e-commerce, customers expect quick shipping and a seamless delivery experience. With many venture-backed companies offering their own options, retailers are wondering: Should I outsource delivery or manage it in-house?
May 1, 2023
Understanding Benefits of Fleet Management
From groceries to produce to retail, ensuring fleet drivers are efficient and safe is paramount. Fleet management is everything a company does to productively operate vehicles and labor to support a remote business objective like freight hauling, emergency services, or delivery. It aims to improve efficiency, reduce costs and ensure compliance with government regulations. Where customers are involved, fleet management helps ensure a high-quality customer experience.
April 5, 2023
6 Ways to Reduce Last-Mile Delivery Costs
Have your last-mile delivery costs skyrocketed over the last few years? Changing consumer behavior and increased shipping costs are taking a toll on U.S. businesses in every industry. The growth of e-commerce has led to a 33% increase in B2B last-mile delivery demand in the last two years, and a 67% lift for B2C businesses over the same time period. This increased volume of last-mile deliveries has made it difficult to maintain efficiencies and manage costs.
March 22, 2023
6 Steps to Reducing Delivery Costs in the Last-Mile
Have your last-mile delivery costs skyrocketed over the last few years? Changing consumer behavior and increased shipping costs are taking a toll on U.S. businesses in every industry. The growth of e-commerce has led to a 33% increase in B2B last-mile delivery demand in the last two years, and a 67% lift for B2C businesses over the same time period. This increased volume of last-mile deliveries has made it difficult to maintain efficiencies and manage costs.
January 31, 2023
Onfleet Welcomes Cory Woolf as Chief Financial Officer and Announces New Partnership Ecosystem
Woolf’s leadership and the new partnership will help power Onfleet’s next growth phaseSan Francisco, Jan. 31, 2023 — Onfleet, the leading last-mile delivery management software company, made two announcements at Manifest today: Cory Woolf has been appointed as Chief Financial Officer, and Onfleet introduced a new partnership program.
January 2, 2023
Top Food Delivery Trends to Watch in 2023
Over the last few years, the food delivery sector has rapidly grown in response to shifting consumer behaviors. In 2021, the U.S. online food delivery market value reached $23.4 billion, with expectations for growth to $42.6 billion by 2027, with a compound annual growth rate (CAGR) of 10.5% during 2021-2027.
December 22, 2022
If Santa used Onfleet…
With the holiday season upon us and our focus turned toward gift-giving, we are reminded there is still one person resisting the technological revolution… Santa Claus, the facilitator of Christmas delight, is still flying the night skies armed only with a sleigh and a brightly lit reindeer navigation system. Can you imagine how much more efficient he could be if he had Onfleet powering his deliveries? We can! But how would Onfleet help the big man on his most important day of the year?
December 16, 2022
On-Time Delivery Metrics: The Data You Need to Know
In the five-year period ending in 2022, the number of courier services and local delivery companies grew an average of . Today, some courier services offer for various items, including food, alcohol, CBD products and more. Anyone who wants to remain relevant in the last-mile delivery sector must look hard at their on-time delivery metrics.
November 11, 2022
How to Reevaluate Your Logistics Tech Stack to Create a Delightful Customer Experience
As part of Solutions Review’s Premium Content Series—a collection of contributed columns written by industry experts in maturing software categories—Katherine Lehman, the Director of Digital Marketing at Onfleet, explains how companies can (and should) reevaluate their logistics tech stack to improve their customer experiences. If you’re looking for a way to give your customers a better experience, you may need to look inward at your logistics tech stack (or lack thereof) first.
September 21, 2022
In-House Food Delivery Apps Help Manage the Last Milekat
Not too long ago, you could get free delivery from the local pizza parlor, Chinese restaurant or sushi spot. Maybe they’d add a pre-set fee. These restaurants had a direct, personal relationship with their consumers, the drivers knew who the best tippers were, and consumers knew they would get what they wanted and who to call if there was ever an issue.
August 1, 2022
Asian Veggies Maintains and Route Optimization
Snapshot: Asian Veggies is able to support its lean business model using Onfleet delivery management software, cutting route management time by 83%. Customer IntroductionLaunched in April 2020, Asian Veggies is a next-day grocery delivery service providing Asian specialty products across NYC and parts of New Jersey and Long Island. With the closure of restaurants and supermarkets at the start of the pandemic, demand dwindled for wholesaler Fresh Goods Trading.
June 17, 2022
Ownable, eCommerce Experiences that delight shoppers.
When it comes to e-commerce delivery, Harmons puts customer care first. The seamless integration between Onfleet and ShopperKit keeps shopper loyalty the top priority; making the process simple, efficient, and delightful from the time an order is placed to the time it’s delivered.
June 9, 2022
Plants Delivered Finds Time With Efficiencies From Onfleet
Snapshot: Plants Delivered Chicago, an online plant shop in Chicago’s Pilsen neighborhood, saves over 90% on administrative costs as well as invaluable time using Onfleet last mile delivery software. Customer IntroductionPlants Delivered Chicago is an online plant shop based in Chicago’s Pilsen neighborhood offering plant delivery throughout the Chicagoland area and beyond.
June 3, 2022
Former Twitter Tech Lead Uses Onfleet to Scale On-demand Building Material App
Rockery App is able to radically transform its business model using Onfleet delivery management software, making buying heavy delivery materials easier for everyone. Customer IntroductionRockery uses technology to provide on-demand access to heavy building materials like rock and sand, making the buying and delivery process easy for construction contractors and business owners.
May 30, 2022
Unique Logistics Means Faster, Cheaper, Greener Delivery
Unique Logistics Business Model Means Faster, Cheaper, Greener Delivery Amazon Prime may provide quick, convenient delivery, but is it worth the environmental footprint, about 61 million metric tons of carbon dioxide emitted per year? Carry Delivery, a small delivery startup headquartered in New York City, doesn’t think so. The company offers same-day local delivery for retailers of apparel, footwear, coffee, accessories, home goods, and more with a business model based on sustainability.
May 27, 2022
Bakery Manages 400% Growth Using Onfleet Delivery Software
Demand for Patty’s Cakes and Desserts quadrupled during the pandemic. Onfleet helped the company meet demand while simplifying logistics. Customer IntroductionPatty’s Cakes and Desserts is a retail storefront bakery in Fullerton, California offering online ordering and local delivery of baked goods. For quality control, the company has its own team of delivery drivers that make 360 deliveries every month, including 60 wedding cakes and 300 smaller items.
May 10,2022
How to Choose the Best Last Mile Delivery Logistics Solution
The last mile is the most challenging and costly part of the entire logistics process as companies strive to overcome bottlenecks and deliver items on time. Furthermore, the pandemic only accelerated an already changing consumer buying behavior. Today’s consumers now expect fast, free delivery whether they’re ordering a prescription, a bouquet of flowers, or a 3-course meal.
April 11, 2022
Tonic Blooms Takes Sustainability To Next Level With Onfleet
Case Study: Customer IntroductionTonic Blooms is an online florist that offers on-demand and same-day flower delivery across Toronto and Southern Ontario and is committed to environmentally sustainable business practices. Keeping flower waste at a minimum—less than two percent—is at the top of the list for Tonic Blooms. It does so by exclusively buying flowers within its design collection.